Director of Parts Logistics and Operations, Customer Support
* $135 000 - $145 000 + 20% bonus
* Somerset, New Jersey
The employer specialises in the intralogistics and advanced material handling industry, and is a globally recognised, family-owned market leader where tradition and innovation go hand in hand, offering long-term stability and cutting-edge technology solutions. They have an exciting opportunity for a Director of Parts Logistics and Operations, Customer Support to join their team. This position is well-suited to a strategic, customer-focused operational leader who is looking to drive commercial spare parts growth while optimising end-to-end logistics performance across a regional operation.
Responsibilities:
* Develop and execute end-to-end spare parts logistics strategies (procurement, warehousing, distribution, inventory optimisation).
* Lead, mentor and performance-manage logistics teams and Spare Parts Specialists with accountability for sales growth.
* Drive improvements in fill rate, inventory turns, service levels, and obsolescence management.
* Oversee supplier performance, vendor relationships, and SLA adherence.
* Own budget management, forecasting, cost control, and performance reporting.
* Partner cross-functionally with Service Operations and Sales to align commercial growth strategies.
Requirements:
* 10-15+ years' experience in supply chain, logistics, operations, or aftermarket support.
* 5-7+ years in senior leadership managing multi-site or global operations.
* Proven expertise in spare parts lifecycle management, planning & distribution, and SLA management.
* Strong commercial leadership with accountability for spare parts sales growth.
* Experience managing budgets and driving data-led operational improvements.
* Customer-centric mindset with the ability to balance cost, speed, and quality.
Reasons why you should apply:
* High-visibility leadership role with direct executive reporting line.
* Opportunity to shape and scale a regional spare parts growth strategy.
How to Apply:
For more information on the role, or an informal discussion regarding opportunities we have available, please contact Tara Gain - T.Gain@proactiveglobal.com
Why work with Proactive?
Proactive Global is an industry leading, specialist engineering recruitment agency focused on the automation, manufacturing and advanced technology sectors. We offer specialist recruitment services to a niche customer base, vetting that our clients offer the best opportunities for your career. Proactive encourages and promotes equality and diversity within the workforce. We act with honesty, integrity and impartiality, ensuring your application is considered on its own merits and without bias.
When registering with Proactive you will have the opportunity to apply for some of the most interesting, specialist opportunities in the marketplace, with the biggest companies in the sector. Follow us on LinkedIn and Facebook for industry news and download our app for live notifications about newly listed vacancies. We look forward to helping you find your next role!
Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.
Director of Parts Logistics and Operations, Customer Support
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