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Job Summary

The Controls Engineer for Parcel Systems Remote Support provides technical support for automated parcel handling systems, initially focused on supporting Amazon operations. This role is part of the After Sales and Service team and is responsible for providing remote PLC and electrical systems support to maintain system availability and performance.

This position requires an engineer who is comfortable responding to technical support calls in a fast paced environment and capable of troubleshooting complex controls and electrical issues remotely. The role involves supporting systems used in warehouse and airport environments where conveyor technology and automation systems are similar in operation but may differ in hardware and configuration.

The successful candidate will play a key role in supporting customers around the clock as part of a 24 hour, 7 day support structure. Occasional travel to customer sites may be required to assist with system troubleshooting, commissioning, or service activities.

ESSENTIAL FUNCTIONS:

Remote Technical Support

Provide remote troubleshooting and support for parcel handling automation systems.Respond to PLC and electrical system support calls from Amazon and other customers.Diagnose and resolve controls related issues affecting conveyor and automation systems.Guide onsite maintenance teams through troubleshooting procedures when required.Document service activities, troubleshooting steps, and resolutions.

Controls and Electrical Systems Support

Support PLC controlled conveyor and automation systems used in warehouse and airport environments.Analyze electrical schematics and control logic to identify and resolve system faults.Assist with system diagnostics, software troubleshooting, and control system recovery.Provide guidance on proper system operation and maintenance procedures.

Customer Support and Communication

Serve as a technical point of contact for customer support requests.Maintain clear and professional communication during troubleshooting activities.Provide timely updates on system status and issue resolution.Maintain accurate service documentation and support records.

Service and Project Support

Support the After Sales team in activities related to service contracts, spare parts, and small projects.Assist with system upgrades, troubleshooting support, and engineering analysis when required.Participate in continuous improvement initiatives related to service and support operations.

Travel and Field Support

Travel to customer sites when remote support cannot fully resolve issues.Assist with onsite troubleshooting, commissioning, or service activities when required.Support coordination between field technicians and remote engineering teams.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

PLC troubleshooting and diagnostics.Electrical systems analysis.Conveyor and material handling systems.Remote technical support.Customer communication and support.System diagnostics and fault resolution.Documentation and service reporting organizational skills.

EDUCATION, EXPERIENCE AND QUALIFICATIONS:

Bachelor's degree in Electrical Engineering, Controls Engineering, or related field.Experience with PLC based automation systems in industrial or material handling environments.Strong understanding of electrical systems used in warehouse automation or airport baggage handling systems.Ability to read and interpret electrical schematics and control logic.Experience troubleshooting conveyor systems and automated material handling equipment preferred.Strong problem solving and analytical skills.Excellent communication skills and ability to support customers remotely.Willingness to participate in a 24-hour support environment.Ability to travel occasionally for onsite support.

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.

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We are seeking a motivated Project Manager to oversee the design and construction of turnkey Warehouse Automation Systems (WAS) projects across the United States.
This role will manage all aspects of project delivery-from planning and scheduling through execution and closeout-while ensuring alignment with company objectives, performance targets, and customer expectations.
Reporting to a Senior Project Manager, this position is ideal for an individual with hands-on experience in project planning and control who is looking to grow within a dynamic, fast-paced industrial automation and engineering environment.

Key Responsibilities

Fulfill all contractual obligations and ensure adherence to project constraints.
* Operate in accordance with company policies, procedures, and continuous improvement initiatives.
* Coordinate with internal and external stakeholders to align technical, commercial, and operational objectives.
* Achieve defined financial and performance targets, including Economic Value Added (EVA).
* Maintain accurate and up-to-date project data in company information systems.
* Monitor and control project progress, ensuring deliverables are completed on time and within budget.
* Identify, assess, and manage project risks, reporting updates to the company's Risk Management Authority.
* Manage project scope changes in accordance with contractual and internal processes.
* Develop, update, and maintain project schedules using Primavera P6 (mandatory) and other planning tools.
* Manage and evaluate subcontractors and system integrators to ensure compliance with cost, quality, and schedule requirements.
* Promote and maintain a safe working environment, including safety analyses, rigging and lifting plans, environmental risk assessments, and regular site audits.
* Oversee the QA/QC process to ensure project deliverables meet required technical and operational standards.
* Create, prioritize, and manage the project action item list.
* Maintain accurate as-built documentation, system drawings, and punch lists.
* Prepare and distribute detailed periodic project progress reports.

Qualifications and Experience

Mandatory Requirements:

Minimum 4 years of experience in Warehouse Automation Systems, material handling systems, intralogistics, or construction project management within industrial or distribution environments.
* Proven experience in planning, scheduling, and controlling complex projects using Primavera P6 (mandatory).
* Strong understanding of project planning principles, including critical path method (CPM), resource allocation, earned value analysis, and schedule risk management.
* Experience with budget management, cost control, and financial performance tracking.
* Solid knowledge of engineering, procurement, manufacturing, installation, integration, and commissioning processes for automated systems.
* Demonstrated experience in risk management, quality control, and contract administration.

Preferred Qualifications:

Bachelor's degree in Engineering, Construction Management, Industrial Engineering, or a related discipline.
* PMP certification or equivalent project management qualification.
* Experience with automated warehouse technologies such as conveyors, sortation systems, AS/RS, robotics, WMS/WCS integration, or material handling equipment.
* Excellent communication, leadership, and stakeholder management skills.
* Proven ability to lead multidisciplinary teams and manage multiple contractors and vendors.

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.

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